10–15% of profits go to local churches

FAQ

Answers to the questions we hear most. Can’t find what you’re looking for? Send us a message.

Orders and shipping

How long will my order take?

Orders are printed, packed and shipped within 3–5 business days. After that, delivery usually takes 2–5 business days in the US, 5–10 in Canada and 7–14 in Mexico. You’ll get a tracking number by email as soon as it ships. Full details are on our Shipping page.

How much is shipping?

$10 in the US, and free on US orders over $150. Shipping to Canada is $15 and to Mexico is $20. You’ll see the exact cost at checkout before you pay.

Where do you ship?

We ship to the United States, Canada and Mexico. Orders to Canada and Mexico may be charged import duties or taxes by customs, which aren’t included in our prices.

Can I change or cancel my order?

Reply to your order confirmation email as soon as possible. If your order hasn’t been printed yet, we’ll do our best to change or cancel it. Once it’s been printed or shipped, our Returns & Exchanges policy applies.

What payment methods do you accept?

We accept all major credit and debit cards. Payments are processed securely through Square, and we never see or store your full card number.

My package says delivered, but I can’t find it.

Check with neighbors, around your property and with your local post office first. Packages sometimes show as delivered a day early. If it still hasn’t turned up, reply to your order confirmation email and we’ll help you file a claim with the carrier.

Sizing and fit

How do your shirts and hoodies fit?

Everything has a regular, unisex fit that’s true to size. If you’re between sizes or like a relaxed look, size up. If you usually wear women’s sizes, going down one size is a good place to start.

Where can I find measurements?

Every product page has a size chart with the exact measurements of the garment it’s printed on, and all of them are in our Size guide. Tip: lay your favorite shirt or hoodie flat, measure it armpit to armpit and top of the shoulder to the hem, and compare.

Will it shrink?

Our garments are made to keep shrinkage to a minimum. Washing cold and hanging to dry (or tumble drying on low) keeps the fit and the print looking their best.

Products and care

What are your clothes made of?

We print on premium blanks from AS Colour. Our tees and long sleeves are 5.3 oz, 100% combed cotton. Our hoodies are a 10.3 oz fleece made from 80% cotton and 20% recycled polyester.

How should I wash it?

Turn it inside out, wash cold with similar colors, and hang to dry or tumble dry on low. Don’t iron directly on the print, and skip the bleach. Treated this way, your print will stay sharp for years.

Will sold-out items come back?

Our core pieces come back as we restock. Limited Edition pieces won’t. To hear about restocks and new drops first, join our email list at the bottom of any page.

Limited Edition

What makes a piece Limited Edition?

Only 50 of each Limited Edition piece are made. When they’re gone, they’re gone, and we won’t print that design again.

Can I return a Limited Edition piece?

Limited Edition pieces can be exchanged for a different size while that size is still available, but they can’t be returned for a refund. If something arrives damaged or defective, we’ll always make it right. See Returns & Exchanges.

Returns and exchanges

What’s your return policy?

You have 30 days from delivery to return or exchange items that are unworn and unwashed. Return shipping is paid by the customer, unless we made a mistake. Everything is explained on our Returns & Exchanges page.

How do I start a return or exchange?

Reply to your order confirmation email with your order number, the item and whether you’d like an exchange or a refund. We’ll send you the return address and next steps.

My order arrived damaged or wrong. What now?

We’re sorry. Let us know within 14 days of delivery and include a photo. We’ll send a replacement or a full refund, and we’ll cover the shipping.

Giving back

How much do you give to churches?

Every quarter, we set aside 10–15% of our profits and give it to local churches that support the cause. We post the totals publicly each quarter. Read more on how we give.

How do you choose which churches to support?

We give to local congregations we know by name that are doing good work in our community. We’re always looking for more, so if you know a church we should support, nominate it here.

Can my church or group place a larger order?

We’d love to hear about it. Send us a message with what you have in mind, roughly how many pieces and when you need them, and we’ll get back to you.

About us

What does 3712 mean?

3 for the Father, the Son and the Holy Spirit. 7 for completion, the day God finished His work of creation and rested. 12 for the disciples Jesus sent out into the world. You can read the full story on our Our Story page.

Why did you start True Standard 3712?

To put scripture on something people actually wear, to give back to local churches, and to start conversations about faith. Maybe someone sees your shirt and feels it’s time to talk to God or walk back into church. Read our story.

Still have a question? Contact us and we’ll get back to you as soon as we can.